We'd rather hear about a problem than lose you quietly. Here's how to raise one.
Last updated: 2 September 2026
Most things get sorted with a phone call. Ring 07478 076496 or email enquiries@topato.co.uk with what's gone wrong. We aim to acknowledge within 2 working days.
If it's not resolved to your satisfaction, write to us at 380 Huddersfield Road, Oldham, OL4 2EX or by email, marked "Formal complaint". We'll investigate and respond in full within 8 weeks.
Once our anti-money-laundering registration is complete, we'll publish details of the independent complaints scheme run by our supervising professional body here. For complaints specifically about how we've handled your personal data, you can contact the Information Commissioner's Office at any time.
